This Privacy Policy explains how Sussex Airports Taxis trading as Sussex Airports Taxis collects, uses, stores and protects personal information when you use our website, contact us, make a booking, travel with us, use the Sussex Go app, or use the Sussex Go Partner driver app.
This policy is designed to be clear and transparent. If you do not agree with this Privacy Policy, you should stop using this website, avoid submitting personal data to us, and contact us if you want your data rights explained.
Customers, passengers, website visitors, app users, drivers, business contacts and people who contact Sussex Airports Taxis.
To provide taxi bookings, airport transfers, customer support, driver allocation, payment handling and service updates.
For privacy questions, contact us using [email protected] or the contact details on our website.
Use the links below to move through the policy.
This Privacy Policy is served by Sussex Airports Taxis trading as Sussex Airports Taxis, with business address 66 High Street, Lewes, East Sussex, BN7 1XG, United Kingdom, under the website https://www.sussextaxis.co.uk.
In this policy, “we”, “us”, “our” means Sussex Airports Taxis / Sussex Airports Taxis. “You” means the person using our website, app, services, contact channels, booking system or driver app.
We act as a data controller for the personal information we collect and use for our own business purposes, including bookings, customer support, driver management, payments, compliance and website operation.
We only collect information that is necessary for our taxi, airport transfer, customer service, driver management, website and app operations.
| Type of Data | Examples | Why We Need It |
|---|---|---|
| Contact details | Name, phone number, email address, WhatsApp messages | To respond to enquiries, confirm bookings and provide support |
| Booking details | Pickup address, destination, date, time, passenger count, luggage details, flight number, booking reference | To arrange and complete taxi journeys and airport transfers |
| Payment details | Payment status, transaction references, invoice details, receipts | To process payments, accounts, refunds and receipts |
| Journey information | Driver allocation, vehicle details, journey status, pickup notes, tracking where available | To manage bookings and keep customers updated |
| Website and device data | IP address, browser type, pages visited, device information, cookie data | To improve website performance, security and user experience |
| Driver data | Driver name, contact details, licence documents, vehicle details, insurance, app status and location while working | To manage driver compliance, dispatch, payments and journey tracking |
| Communications | Emails, SMS, WhatsApp messages, call notes and recorded calls where used | To provide support, handle complaints and improve service quality |
We use personal data only where we have a lawful basis to do so. This may include contract, legitimate interests, legal obligation, consent, or vital interests where relevant.
| Purpose | Data Used | Lawful Basis |
|---|---|---|
| Providing taxi bookings and airport transfers | Name, contact details, pickup, destination, journey and flight details | Contract and legitimate interests |
| Customer support and booking updates | Contact details, messages, booking references, journey notes | Contract and legitimate interests |
| Payment processing and receipts | Payment status, invoice details, transaction references | Contract, legal obligation and legitimate interests |
| Driver allocation and operational dispatch | Booking details, driver status, location where working, vehicle details | Contract and legitimate interests |
| Driver compliance and licensing records | Licence documents, insurance, vehicle details, right to work and compliance records | Legal obligation and legitimate interests |
| Website analytics and security | Device data, IP address, cookie data, usage data | Consent where required, legitimate interests where permitted |
| Marketing messages | Email address, phone number, marketing preferences | Consent or legitimate interests where legally permitted |
When you request or make a booking, we collect information needed to provide the journey. This may include your name, phone number, email address, pickup address, destination, date, time, passenger number, luggage details, flight details and any special instructions.
If you use the Sussex Go app, your personal data may be used to create and manage bookings, send journey updates, show driver or vehicle information where available, process payments where available, and help you manage past and future journeys.
The Sussex Go Partner App is used by drivers working with us. We may process driver account details, vehicle details, working status, job alerts, ride history, earnings information, trip progress and location data while the driver is working or completing a journey.
Some calls may be recorded for quality, training, dispute resolution, safety, compliance and customer support purposes.
We use cookies and similar technologies on our website to improve functionality, remember preferences, understand website usage, support security, measure performance and, where applicable, support advertising or analytics.
Some cookies are necessary for the website to work. Other cookies, such as analytics or marketing cookies, may require your consent depending on the type of cookie and how it is used.
You can control cookies through your browser settings or any cookie control tool provided on the website.
The Sussex Go Partner App may request location permission from drivers. This is used to help manage incoming rides, allocate work, monitor journey progress, support customer updates, reduce delays and help the operations team manage the daily schedule.
When a driver is working, on duty, online in the app, allocated to a booking, travelling to a pickup, completing a journey or managing a live ride, location data may be processed in the background where required for operational dispatch and journey management.
Location data is used for operational purposes only. We do not sell driver location data. Location data is stored securely and is only accessed by authorised personnel or systems where required for dispatch, safety, booking support, compliance, complaints, payment queries or legal reasons.
Drivers can manage app permissions through their device settings, but disabling location permissions may prevent the app from working properly and may affect the ability to receive or complete journeys.
We only share personal data where necessary and lawful. We may share information with:
We do not sell your personal data.
Under UK data protection law, you have rights over your personal information. These may include:
To exercise your rights, contact us using [email protected] or the contact details on our website.
You also have the right to complain to the Information Commissioner’s Office: https://ico.org.uk/.
We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. Access to personal data is limited to people and systems that need it for legitimate business purposes.
We keep personal data only for as long as necessary for the purpose it was collected, including booking management, customer service, accounting, tax, licensing, legal, compliance, complaints and dispute handling.
Different types of data may be kept for different periods depending on legal, operational and regulatory requirements.
Some service providers may process data outside the UK. Where this happens, we aim to ensure appropriate safeguards are in place.
We may update this Privacy Policy from time to time. The latest version will be available on this page.
For privacy questions or data protection requests, contact:
Sussex Airports Taxis uses personal information to provide safe, reliable taxi bookings, airport transfers, app services, customer support and driver management.
